Terms & Conditions

Welcome to our website – www.behealth.co

This document contains the terms and conditions that govern your use of this website, including your rights and responsibilities (‘Terms & Conditions’). Please read these Terms & Conditions carefully. Your use of this website constitutes your agreement to follow and be bound by the Terms & Conditions. If you do not agree with any of these Terms & Conditions, please cease using this website.

This site is owned and operated by Australian Beauty Collective Pty Ltd, ACN 663 580 890 (referred to below as ‘be. Health’, ‘be.’, ‘we’, ‘us’, ‘our’ or ‘it’).

We reserve the right to amend these Terms & Conditions from time-to-time to account for changes in technology, applicable laws and our business operations. As such, if you are or intend to be a returning customer, you should check these Terms & Conditions from time-to-time for such changes.

Placing an order with be. Health means that you have read and accepted these Terms & Conditions and that you have accepted our Shipping & Delivery Terms, which can be viewed here.


SHIPPING

Orders are sent with Sendle (Australia's first 100% carbon neutral shipping service) and are therefore bound by Sendle’s delivery terms and times. You can view these by visiting www.sendle.com.

We aim to dispatch orders placed before 11am AEDT Monday to Friday on the same day. Orders placed after 11am AEDT will be processed the next business day.

Orders are not processed or dispatched on weekends or Australian public holidays.

Delivery times exclude the dispatch day.

Once your order has been dispatched you will receive tracking notifications. This information can also be found in your 'My Account' section of the be. Health website.

Delivery or tracking enquiries are your responsibility as the customer, and can be made at www.sendle.com by quoting your tracking number.

Please note Sendle is unable to deliver to PO Boxes.

We do not currently ship internationally. 

IMPORTANT INFORMATION

  1. Property in the products purchased from us passes to you, as the customer, upon dispatch of your order by us. This means that the products are at your risk from the time of dispatch, whether delivery has been made to you or not. You agree that this clause amounts to an agreement varying the otherwise assumed position set out in section 25 of the Goods Act 1958 (VIC).
  2. be. Health takes no responsibility for lost, stolen or damaged parcels. In the rare event that an item is lost, stolen or damaged, for privacy reasons enforced through Sendle, it is your responsibility as the customer to report and resolve the issue with Sendle directly.   
  3. We will instruct Sendle to deliver the order at the address advised by you at the time of purchase. You must ensure that you are able to take delivery of the products without undue delay and at any time reasonably specified by us. Sendle may contact you via SMS prior to delivery to provide you with different delivery options, including giving ‘authority to leave’ the item at the address, or have delivery re-routed to a collection point. Alternatively, Sendle may leave a card requesting your instructions on either re-delivery or collection from the carrier or a collection point.
  4. Further to paragraph 1 above, be. Health is not responsible for products that have spoiled due to weather conditions during delivery transit. It is advised that you have your parcels delivered to a cool, dry and weather safe address. Please also ensure your letterbox is large enough to fit parcels, otherwise you will likely receive a delivery card as stated in paragraph 3 above.
  5. We will endeavour to make sure that the products listed on our website correctly show stock availability and that pricing is true and correct. In the unlikely event that an ordered item isn’t available, or we are unable to fulfil your order, we will notify you within 24 hours to arrange a backorder or a full refund for that product.
  6. Where a parcel is returned to us there will be an additional handling and postage charge of $20 to resend your parcel. It is your responsibility as our customer to ensure the delivery address provided to us is correct. be. does not accept responsibility for incorrect address details, unless the address noted on the parcel does not match the address you provided to us at the time of ordering.
  7. All orders placed must be submitted in English only.


RETURNS PROCEDURE

    Health is committed to providing both high-quality products and extremely supportive online customer service to our customers. Our commitment to the ongoing research and development of cutting-edge products that contain the very best ingredients nature has to offer enables us to support our customers with a product guarantee that is built on trust and goodwill. In keeping with that spirit, this is our policy for returning products.
      1.  Refunds/credits and exchanges are NOT given on sample products.

      2.  In the rare instance that a be. product purchased from our online store is found to be defective, we will accept the return of the product for a refund/credit provided you contact us in writing within 30 days of the purchase date to notify us of the defect. Please email us at support@behealth.co providing details of the defect, proof of purchase and a copy of your order information. Customer Service will then happily email you instructions on how to return the item. Please note that we do not accept returns for products that have been more than half used, in any circumstances. Be. Health reserves the right to refuse to exchange or refund/credit any requests.

      3. The cost of returns is your responsibility as the customer. We recommend returning your item using registered post with a tracking number, as we accept no liability for returns not received by us. If an item is deemed faulty, this postage will be refunded to the customer.

      4.  be. takes no responsibility for products that have spoiled due to a customer not complying with the recommended storage practices, which can be found in the ‘How to Use’ section for each relevant product page on this website.



      REFUNDS

      Although our aim is to create great-tasting products that work, change of mind, dissatisfaction of taste or functionality does not deem the product faulty as results vary from person to person.


      If a refund is given due to a payment issue, be.’s refunds are processed by reversing the original transaction. When you are issued a refund, you receive an email notification once the refund has been processed from our end. This does not indicate that the funds have arrived back in your original payment account, only that the funds have been issued. The amount of time before you will receive your funds depends on the payment method used to pay for the order and how fast that service processes the funds that are received.

       

      We support a huge range of payment methods. Once you have located which payment method you used, please find them below for more information:

        

      PayPal:
      Usually, once a PayPal refund has been processed from be., it will show up immediately in your PayPal account, however, for the most up-to-date information about PayPal and PayPal refunds, please visit the PayPal Help Centre.

       

      Afterpay:
      Typically once an Afterpay refund has been processed from be, it will take up to 5 days to show in your Afterpay account, however, for the most up-to-date information about Afterpay and Afterpay refunds, please visit the Afterpay Help Centre.

       

      Credit/Debit Card:
      Payments that are refunded to a Credit or Debit card are subject to transfer times of the bank itself. Often the funds will be available up to 5 business days after processing but can take up to a month, depending on bank processing times. For AMEX payments, if you are having trouble locating the refund, make sure you check for the funds against the original payment date.

       

      Zip Pay:
      When a refund is issued via Zip Pay, you will receive an email. Typically once a Zip Pay refund has been processed from be., it will take up to 5 days to show in your Zip Pay account, however, for the most up-to-date information about Zip Pay and Zip Pay refunds, please visit the Zip Pay Help Centre.




      CANCELLATION POLICY

      Our order process is automated to distribute products quickly and accurately. Cancellation or modification requests must be received within 1 hour of placing your order. Cancellations or modifications made after 1 hour of placing an order cannot be processed, and as such are ineligible for a refund. Cancellation requests must be emailed to support@behealth.co and titled ‘Cancel Order’ in the subject field. Please include your full name and order number in the body of the email.

       

      DELIVERY COST

      We offer FREE SHIPPING within Australia if your order totals $90 AUD or more. For purchases less than $90 AUD shipping costs apply.

      DELIVERY TIME

      Your order will usually be dispatched the same day for orders received before 11am AEDT

      Monday - Friday. We deliver via Sendle to anywhere within Australia (excluding PO Boxes). Sendle makes every effort to deliver within 3-7 business days (W.A. 7+ business days) and express post 1-3 business days. International delivery times will vary from country to country and take approximately 6+ business days. Once dispatched, your order is bound by the terms and conditions of Sendle and any order tracking enquiries need to be made directly to them.

       

      FREE SAMPLES, PROMOTIONAL CODES & DISCOUNT OFFERS

      Promotional codes or any discount offers are strictly limited to 1 per person, per order, per product type or shade, and do not apply to gifts, sets, samples, already discounted products or gift cards and are subject to availability. 

      If your discount code is not working, check whether the following applies to you:

      You’ve already used the code. Please note our discount codes are strictly limited to 1 per person, per order. 

      The item/s selected in your cart are not eligible for the offer.  Please check the terms and conditions of the offer. Promotional codes are not valid with any other offer or promotion. 

      You have already entered a promotional code or gift voucher at checkout.

      The code has been entered incorrectly. Please check you have entered the code exactly as it is written and try again.

      The code has expired. Check the expiry date of the promotion.

       

      CORRECTION OF ERRORS AND LIMITATIONS

      Whilst we make every reasonable effort to present accurate information on this website, the information may contain typographical errors or inaccuracies and may not be complete or current. We, therefore, reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We also reserve the right to limit quantities (including after you have submitted your order). We apologise for any inconvenience this may cause you. If you are not fully satisfied with your purchase, please see our returns policy for details on how to obtain a refund.

       

      PURCHASES – OTHER ITEMS

      Additional terms and conditions may apply to the purchase of certain products and to specific portions or features of the website, including contests, promotions or other similar features. You agree to abide by such other terms and conditions, in addition to the Terms & Conditions set out in this document, including (where applicable) representing that you are of sufficient legal age to use or participate in such service or feature. If there is a conflict between these Terms & Conditions and the terms posted for or applicable to a specific portion of the website or for any service offered on or through the website, the latter terms shall have authority with respect to your use of that portion of the website or the specific service.



      AFTERPAY 

      Afterpay allows you to enjoy your shopping now and pay it off in 4 fortnightly interest free instalments. To qualify for Afterpay you must be over 18 years of age, be living in Australia and have a valid form of Australian credit or debit card. If you make repayments on time, you’ll only ever pay the price of the item you’ve purchased. The only fees Afterpay charges are late fees for missed payments. Please note that Afterpay is not a service provided by be. Health. It is facility offered by Afterpay Pty Ltd. Afterpay’s terms and conditions can be found here www.afterpay.com.au/terms.


      ZIP PAY

      Zippay allows you to enjoy your shopping now and pay it off with flexibility on your repayments. To qualify for Zippay you must be over 18 years of age, be living in Australia and have a valid form of Australian credit or debit card. If you make repayments on time, you’ll only ever pay the price of the item you’ve purchased. Please note that Zippay is not a service provided by be. Health. It is a facility offered by Zippay Pty Ltd. Zippay's terms and conditions can be found here https://zip.co/au/page/zip-pay-terms.


      SUBMISSIONS

      We welcome your comments regarding this website. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively, ‘Comments’) sent to us shall be and remain our exclusive property. Your submission of any such comments shall constitute an assignment to us of all rights, titles and interests in all copyrights and other intellectual property rights in the comments. We will be entitled to use, reproduce, disclose, publish and distribute any Comments and supporting or related material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any Comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.

       

      COMMUNICATION FROM US

      We welcome your comments regarding this website. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively, ‘Comments’) sent to us shall be and remain our exclusive property. Your submission of any such comments shall constitute an assignment to us of all rights, titles and interests in all copyrights and other intellectual property rights in the comments. We will be entitled to use, reproduce, disclose, publish and distribute any Comments and supporting or related material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any Comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork. As a condition of purchase from us we reserve the right to email or text you product alerts and special offers that we believe may be of interest to you. We respect your right not to receive these communications, so each one of these communications will contain a clear link to unsubscribe. We assure you that once you have unsubscribed, we will immediately remove your name from the communication list and will no longer send you these special offers and alerts, unless you choose to re-subscribe at a later date.



      YOUR USE OF THE WEBSITE

      While utilising our website, you may not use any automatic device, program, algorithm or methodology, or any similar or equivalent manual process to access, acquire, copy or monitor any portion of the website or any content, or in any way reproduce or circumvent the navigational structure or presentation of the website or any content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the website. We reserve our right to bar individuals thought to be conducting such activity. You may not attempt to gain unauthorised access to any portion or feature of the website, or any other systems or networks connected to the website or to any server, or to any other services offered on or through the website by hacking or any other illegitimate means. You agree that you will not take any action that imposes an unreasonably large burden on the infrastructure of the website or our systems or networks, or any systems or networks connected to the website.

       

      COPYRIGHT / TRADEMARK INFORMATION

      This entire website, copy, images, logos, indicia, text, content, and unique method of showcasing products is subject to copyright. Permission to use documents delivered from this website and/or server and related graphics is restricted. Our name or any trademark or logo appearing on the website may not be used in advertising or publicity pertaining to the distribution of this information without specific, written prior permission from us. The information contained in this website is subject to change without notice. We are not responsible for typographical, technical, or descriptive errors of products herein.

       

      INDEMNIFICATION

      You indemnify and hold us and our employees, representatives, agents, affiliates, directors, officers, managers and shareholders (the ‘Parties’) harmless from any damage, loss, or expense (including without limitation, legal fees and costs) incurred in connection with any third-party claim, demand or action (‘Claim’) brought against any of the Parties alleging that you have breached any of these Terms & Conditions. If you are liable to indemnify us under this section, at our election we may control the defence, settlement, and resolution of any Claim, at your sole expense. You may not settle or otherwise resolve any Claim without our express written permission.

       

      LIMITATION OF LIABILITY

      We make no representation or warranty of any kind, express or implied, as to the operation of this website or the information, content, materials, or products included on this website. You expressly agree that your use of this website is at your own risk. To the full extent permissible by applicable law, we disclaim all warranties, express or implied, we do not warrant that our website, its servers, or email sent from us are free of viruses or other harmful components. We will not be liable for any damages of any kind arising from the use of this website, including, but not limited to direct, indirect, incidental, punitive, loss of use, loss of data, loss of business or profits and consequential damages.

      Some localities do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. To the extent permitted by law, we do not accept any liability for any damage or injury caused by the use or misuse of products purchased from us.

      Where liability cannot be excluded at law, any liability incurred by us will be limited to the extent provided for by the Australian Consumer Law. Where a limit on liability can be specified, that limit is $1.

       

      MISCELLANEOUS

      These Terms & Conditions are binding upon us and you and are construed in accordance with the laws of the State of Victoria.

      When you purchase products from be. Health, that contract of purchase (which incorporates these Terms & Conditions) is not assignable or transferable by you without our prior written consent.

      These Terms and Conditions contain the entire understanding between you and us regarding its subject matter, and supersedes all prior and contemporaneous correspondence, agreements and understandings.

      No failure or delay by a party in exercising any right, power or privilege under these Terms & Conditions will operate as a waiver thereof, nor will any single or partial exercise of any right, power or privilege preclude any other or further exercise thereof or the exercise of any other such right, power, or privilege.

      The invalidity or unenforceability of any provision of these Terms & Conditions will not affect the validity or enforceability of any other provision of these Terms & Conditions, all of which will remain in full force and effect.

      Unless otherwise specified, all prices quoted and sales transactions are in Australian Dollars. GST is included in sales to Australian and New Zealand customers.