FAQs

• Standard Aus Shipping, 2-12 Business Days: $12
  
• Express Post, 1-3 Business Days: $20
  
• Click & Collect (Keysborough, VIC): Free
  
• New Zealand, 7-16 Business Days: Calculated at checkout
  
  
  All Australian parcels will be delivered via Aus Post. Order delivery times are provided as a guide only and once shipped our reliance is on the service provider. Rural areas in Australia may add additional delivery to the time frame. If you have any issues please contact us at support@behealth.co and we will help to resolve delivery issues.

Yes! We now offer a click and collect service if you're located in Melbourne.

Step 1: Place your order here.

Step 2: Forward your order confirmation email to support@behealth.co stating that you wish to collect your order. Please note your preferred pickup day & time.

Pick up times will be between Monday to Friday 7am - 2pm AEDT.

Your order may take up to 48 business hours to process.

Step 3: Collect your parcel at the agreed collection time from:

be. Health HQ

1/3 Southpark Close
Keysborough, VIC 3173

be. is happy to replace any product that is faulty/damaged, unused and sealed within 30 days of receiving the product.

The cost of the return will depend on the reason for returning the product. If you have received a product that is faulty/damaged or you have received the incorrect item, we will send you a return label free of charge. 

If you have purchased the wrong product or would like to exchange a product, you will be required to pay for the return label.

Please contact our customer care team before commencing the return process at: support@behealth.co.

We will provide the address for the return of your unopened product(s) to us. 

Read more information here.

We offer FREE SHIPPING within Australia if your order totals $90 AUD or more. For purchases less than $90 AUD shipping costs apply.

Collagen is pretty important for inner health. It is the most abundant protein in our bodies and acts as the ‘glue’ that holds everything together.

We’re talking muscles, joints, bones and skin. It is what makes your skin look youthful, radiant and plump. It is what ensures you have strong muscles and bones. Told you it was important!

It is made of a series of amino acids (glutamine, proline, arginine and glycine for all of you chemistry buffs out there). Amino acids are the building blocks of proteins and are vital for hormone production and the overall functioning of the body.

So, the amino acids bind together to form something called procollagen, which then groups together to become the collagen you know and love. They bind together to form a dense ‘wall’ of cells and make up the foundation of most of the body.

Your body’s cells, bones, muscles, tissues and organs are all made up of collagen. It is what keeps them strong and functioning!

Collagen is also a crucial part of your skin, nails, hair and teeth.

She’s pretty much an all-rounder!

be. contains Bovine collagen which is made from types 1 and 3 collagen which are the most common types found in the body.

Types 1 and 3 both help to maintain the structure of your bones, tendons, blood vessels, and skin.

They are also found in the intestines which means they support gut health as well. 

When you add a collagen supplement into your diet, you are giving your body a huge drink of amino acids, vitamins, minerals and of course, collagen. Your body will take these and use it to form new collagen.

As we get older, we start to lose collagen in our body - 1% every year after we turn 20. That’s why we start to lose firmness in our skin and get weaker bones and muscles.

That’s where be. comes in. It's a collagen peptide powder that is easily absorbed into the body and boosts collagen production as well as your protein intake.

It’s always important to first check with your healthcare professional before taking any supplements during pregnancy or breastfeeding.

However, our collagen supplements are all-natural and the ingredients are safe.

The beauty of be. collagen supplements is their versatility.It can be added to your morning coffee, smoothie, or any other drink you have during the day or added into recipes for that added boost. 

Pure bovine collagen is not a vegan product. However we are looking at introducing some new additions to the product range that include vegan alternatives very soon so stay tuned.

We recommend storing your collagen supplements in a cool, dark area away from moisture and sunlight.

Yes! We have a lot of men that use our collagen products to help support their muscle, joints, ligaments, skin and hair growth.

• Proudly Australian owned. Products are made or packed in Australia too.
• Biodegradable packaging
• 100% Natural   
• Sustainably sourced     
• Supports Gut Health
• 10,000mg of Collagen Peptides per serve.
• Great source of protein
• High bioavailabilty so absorbs easily
• Dairy Free
• Sugar Free
• Helps prevent transepidermal water loss (dryness of the skin)
• Helps seal and heal the protective lining of the gastrointestinal tract
• May accelerate wound healing.

Our order process is automated to distribute products quickly and accurately. Cancellation or modification requests must be received within 1 hour of placing your order. Cancellations or modifications made after 1 hour of placing an order cannot be processed, and as such are ineligible for a refund. Cancellation requests must be emailed to support@behealth.co and titled ‘Cancel Order’ in the subject field.

Please include your full name and order number in the body of the email.

Although our aim is to create great-tasting products that work, change of mind, dissatisfaction of taste or functionality does not deem the product faulty as results vary from person to person.

If a refund is given due to a payment issue, be.’s refunds are processed by reversing the original transaction.

When you are issued a refund, you receive an email notification once the refund has been processed from our end. This does not indicate that the funds have arrived back in your original payment account, only that the funds have been issued.

The amount of time before you will receive your funds depends on the payment method used to pay for the order and how fast that service processes the funds that are received.

Read here for more information.

1. In the rare instance that a be. product purchased from our online store is found to be defective, we will accept the return of the product for a refund/credit provided you contact us in writing within 30 days of the purchase date to notify us of the defect. Please email us at support@behealth.co providing details of the defect, proof of purchase and a copy of your order information.
   
   Customer Service will then happily email you instructions on how to return the item. Please note that we do not accept returns for products that have been more than half used, in any circumstances. Be. Health reserves the right to refuse to exchange or refund/credit any requests.
   
   
2. The cost of returns is your responsibility as the customer. We recommend returning your item using registered post with a tracking number, as we accept no liability for returns not received by us. If an item is deemed faulty, this postage will be refunded to the customer.
   
   
3.  be. takes no responsibility for products that have spoiled due to a customer not complying with the recommended storage practices, which can be found in the ‘How to Use’ section for each relevant product page on this website.