Shipping & Returns

Shipping Policy

An email confirmation will be sent to your email address after placing your order. Please check your spam filter if you have not received it within half an hour of placing an order. If you have not received it after this, please email us immediately.

Standard Aus Shipping 2-12 Business Days $12
Express Post 1-3 Business Days $20
Click & Collect (Keysborough, VIC) Free
New Zealand 7-16 Business Days Calculated at checkout

All Australian parcels will be delivered via Aus Post. Order delivery times are provided as a guide only and once shipped our reliance is on the service provider. Rural areas in Australia may add additional delivery to the time frame. If you have any issues please contact us at and we will help to resolve delivery issues.


Prices and Payments

All prices on the website are in Australian dollars and are inclusive of GST where applicable. Prices are subject to change without notice.


Click & Collect

We now offer a click and collect service if you're located in Melbourne.

Step 1
Place your order.
Step 2
Forward your order confirmation email to stating that you wish to collect your order.
Please note your preferred pickup day & time. Pick up times will be between Monday to Friday 7am - 2pm AEDT.
Your order may take up to 48 business hours to process.
Step 3
Collect your parcel at the agreed collection time from:
be. Health HQ

1/3 Southpark Close
Keysborough  Vic 3173

Returns Policy

be. is happy to replace any product that is faulty/damaged, unused and sealed within 30 days of receiving the product.

The cost of the return will depend on the reason for returning the product. If you have received a product that is faulty/damaged or you have received the incorrect item, we will send you a return label free of charge. 
If you have purchased the wrong product or would like to exchange a product, you will be required to pay for the return label.

Please contact our customer care team before commencing the return process at: We will provide the address for the return of your unopened product(s) to us. 

Product(s) must be received within 30 days of your order together with a copy of your sales invoice / order confirmation. 
Although our aim is to create great-tasting products that work, dissatisfaction of taste or functionality does not deem the product faulty as results vary from person to person.

Lost/stolen packages

be. does not accept responsibility for items that are lost or damaged when being sent out or returned to us. If your parcel is missing, we will work with the courier company to try and resolve and locate the parcel. Please check that your address is correct when ordering, as we cannot accept responsibility or refund if an item has been returned to us due to this issue. We will contact you and ask for the correct address to arrange re-delivery if the parcel is returned to us at standard shipping costs.